FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?

At TC Tech, we specialize in providing cutting-edge IT solutions, including laptops, desktops, monitors, peripherals, and components from top brands such as Lenovo, HP, Microsoft, and more.

2. How can I place an order?

You can easily place an order through our website. Simply browse our products, add items to your cart, and follow the checkout process. For bulk or special orders, feel free to contact us directly.

3. What payment methods do you accept?

We accept all major payment methods, including Visa, MasterCard, American Express, PayPal, and bank transfers. For larger orders or business clients, we also offer payment through invoice (subject to approval).

4. How long will it take to receive my order?

Standard shipping typically takes 3-5 business days, and express shipping options are available for quicker delivery. We process orders within 1-2 business days after confirmation.

5. Do you offer international shipping?

Currently, we ship within the UK. For international shipping inquiries, please contact our support team to discuss options.

6. What is your return policy?

We offer a 30-day return policy on most items, provided they are unused and in their original packaging. Please review our Returns Policy for full details.

7. How do I track my order?

Once your order is dispatched, you will receive a tracking number via email. You can use this to track your order’s delivery status on the courier’s website.

8. What if I receive a damaged or faulty product?

If you receive a damaged or faulty product, please contact us within 7 days of receiving the item. We will arrange a replacement or refund based on the situation. Review our Returns Policy for further details.

9. How can I contact customer service?

You can reach our customer service team via email at support@tctech.com or call us at [insert phone number]. Our working hours are Monday-Friday, 9 AM - 5 PM.

10. Do you offer bulk or business discounts?

Yes, we offer special pricing for bulk orders or business accounts. Please contact our sales team for more information on our business solutions.